Return & Refund Policy

Returns & Refunds

Returns and Exchanges 14 Day Money Back Guarantee

The quality of our products and your happiness is guaranteed. You may return or exchange eligible items in their original condition and packaging within 14 days from the day you receive them.

How to return a product.

Step 1 - Call or email us

Start your return by calling us 1-888-969-0151 or email store@couturemedia.ca to obtain your RAN# (Return Authorization Number).

Step 2 - Pack carefully

We advise keeping all the original packaging materials for up to 14 days in case you need to return it.

Please secure all returns and exchanges in the original manufacturer’s packaging and box with all accessories and manuals. We recommend double boxing your return by securing the manufacturer’s box inside of another box designed for shipping. Be sure to remove or cover any old shipping labels on the shipping box.

Step 3 - Ship the item back to us

Please ship your return to the address provided with your RAN#. Affix the prepaid shipping label we supplied to the outside of your shipping box and call the carrier listed to pick up your product.

After your return is received, we’ll refund your original payment (less any return shipping fee). Refunds are issued to the original method of payment within 5 business days of return.

What if my product arrives damaged?

If your product arrives damaged, please call us right away at 1-888-969-0151. Shipping damage must be reported within 48 hours of delivery to ensure a replacement or refund can be issued.

Return Fees

Please note we do not cover the return postage fees and they will be deducted the from the total refund.

If your product doesn’t seem to function properly

We’re here to help! Call us Toll Free at 1-888-969-0151 during regular business hours and one of our trained A/V experts will troubleshoot over the phone. If we can’t help solve the problem by phone, we’ll make arrangements for a return.

Don't hesitate to call us!

If you have any questions about our products or policies please give us a shout. We want to be sure your comfortable and happy with your purchase!

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