How can we help?

Commonly Asked Questions & Answers

Music services FAQ

Do i need to purchase any equipment ?

No. Soundtrack Your Brand is an app that can be easily installed on any device. From smartphones, tablets and PCs to Macs- simply connect your device to your audio system.

We do offer the Soundtrack Player for those who want to free up their devices. It syncs flawlessly with your account and downloads songs in the background, so it can keep playing even if you lose internet connection.

It’s practical for businesses looking for more control over their music and who has control over it.

Can I use soundtrack on a live online stream ?

No.  Soundtrack music cannot be used to stream online.

Streaming online requires a different set of licenses not covered by Soundtrack. Whether it is for online instruction, social media posts, online platforms, digital ads and websites, your best bet is to work with a company that offers royalty free music. 

Soundtrack music is for background use in a physical location like a store, restaurant, spa, hotel, casino etc. 

Do you offer installation ?

We are proud to offer a wide range of installation services across Canada. For any size installation project, from one to hundred of locations we can provide simple player rollouts to entire brand new installations including speakers amps and more!

Do I require other music licenses ?

Soundtrack provides all the licenses you need to legally play music in your business, and they cover all of our 58 million songs.

For customers in Canada and the U.S, Soundtrack Your Brand licenses all the necessary music rights, including the public performance right for your locations. This means that Soundtrack customers in the U.S. and Canada do not have to pay additional public performance rights fees to the collecting societies such as ASCAP, BMI, SOCAN, and Re:Sound.

You will however require an additional license if the music is used for more than just listening. This includes, live-music venues (DJs, karaoke, or traditional live music performances), businesses that charge admission and for fitness instruction.

I have store locations in other countries, are my music rights covered ?

The copyrights are covered with your Soundtrack subscription. However, In jurisdictions other than Canada and the U.S., Soundtrack customers must obtain a separate public performance rights license; please find the Performance Rights Office in your country and contact them for more information: List of PROs

Is Soundtrack Your Brand Spotify ?

Soundtrack Your Brand used to be named Spotify Business, but now they are Soundtrack Your Brand. 

In 2013, Spotify co-founded a startup called Soundtrack Your Brand to target the business market and its particular needs and ceased Spotify Business.  
 
For more on the history of Spotify Business we invite you to read about it in our blog post.

Streaming TV FAQ

Are there commercial messages on the Atmosphere TV channels ?

Yes, Atmosphere TV is an ad-supported platform that allows us to offer great engaging content for free! 

Atmosphere TV aims to work with advertisers that align with the values and vibe at Atmosphere.

The commercials play about every 3 minutes and in the follow rotation:

  • Atmosphere TV content
  • Your custom promotion
  • Ad (from an external advertiser)

Can I play my own promotional messages with Atmosphere TV ?

Yes! You can upload your own promotional messages and have them play it in rotation within the advertising blocks that air approximately every 3 minutes.

You can upload up to a 60 second piece of content.

If you are looking to take your creation process a step further, (or if you don’t have the time) we do offer creative services . Contact our customer service team and we’ll be happy assist you in creating an individualized message that will get the attention of your customers!

Is Atmosphere TV really free ?

Yes! Atmosphere TV is an ad-supported platform. The commercials are what make it possible to offer the service for free. 
To make sure that we are fulfilling all of our obligations to our advertising partners, the Atmosphere TV streaming service must be on at least 40 hours per month (it works out to be about  2 hours per day) for each location.

Atmosphere TV holds a credit card on file in case the service isn’t streamed for 40 hours. It’s extremely rare that clients are charged because once the service is connected, it just remains on!

Can I use my own equipment to stream Atmosphere TV ?

No. Not at this time. The good news is Atmosphere TV provides the streaming device for free and it is shipped directly to you. It includes a free remote. You simply connect it to your wifi network or router and your TV screen and you’re in business! It takes only a few minutes to be up and running.

What if I need more than one Atmosphere TV streaming player ? Can I request another device ?

We are happy to accommodate your needs and offer additional devices if needed.  Additional devices can be ordered through your Account Manager  or you can reach out to our customer service team (there might be a cost and it will vary depending on the number of devices being requested). 

I lost my remote control, what do i do ?

Don’t worry, we have a few options.
There is a downloadable remote for iOS that you can use.

Your Apple phone comes with a remote option built into the quick button screen.
Swipe down for the right corner of your screen, It will be located under the flashlight button.

 A replacement remote can be shipped directly to your business at the cost of $60 or you can purchase your own replacement. Apple TV Siri Gen 2 and Apple TV Siri Gen remotes can be purchased online on Amazon or the Apple store.

Online Shop FAQ

Does Couture Media offer installation ?

We do! We are proud to offer installation throughout all Canadian provinces. Our customer service department can provide you with a quote for the work that’s needed on your project, so don’t hesitate to contact our team!

Does Couture Media offer overnight shipping ?

Yes! We offer overnight shipping to any location in Canada for an additional charge. Just let us know and we’ll get that done for you.

Do you offer an instalment payment option ?

Yes! With Affirm you can buy now and pay in 4 interest-free biweekly payments*.  After we ship your order, Affirm will charge your credit/debit card on file for the first quarter amount.
  • No interest or fees
  • No impact on credit score
  • Easy, automatic payments

You’ll find the information and links on our shop in the cart and checkout pages.

*Payment options through Affirm Canada Holdings Ltd. (“Affirm”). Your rate will be 0–31.99% APR (where available and subject to provincial regulatory limitations). APR offered is based on creditworthiness and subject to an eligibility check. Not all customers will be eligible for 0% APR. Payment options depend on your purchase amount, may vary by merchant, and may not be available in all provinces/territories. Actual payment option terms will be shown at checkout. A down payment (or a payment due today) may be required. Affirm accepts debit cards and PAD as forms of repayment on payment options. Select payment options may be eligible for repayment in the form of credit cards. Please review the terms and conditions of your credit card when using it as a form of repayment. Sample payment options may be: a $800 purchase could be split into 12 monthly payments of $72.21 at 15% APR, or 4 interest-free payments of $200 every 2 weeks. For more information, please see https://www.affirm.com/en-ca/how-it-works.

Do you offer over the phone Sonos setup ?

Yes! Contact our knowledgeable team of customer service professionals for assistance in setting up your Sonos system. They will be able to guide you through the setup process and make sure that everything is working seamlessly!